Software Support Standard

As the novelty of software development has worn off and many users now depend on your software, I have realized the following and needed to make a note of it...

When users describe something that is happening with the software you developed/support...it is always explained in a way you never expected thus leading to more questions. I am not saying that an end-user's explanation is wrong, it is just not how you would have personally described it as a developer. All I know is that there is always something wrong/unexpected in their experience and it requires attention.

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Transferring Outlook Data

Tim showed me how to use the Microsoft 'Save My Office Settings' tool, which worked like a champ as I was setting up my new machine. So if you want to have the same settings, toolbar locations, rules, etc. on a different machine...just go to Microsoft Office Tools->Save My Settings. Then transfer that file (*.OPS) to the new machine and load it the same way, very nice. Now to Outlook... I wanted to transfer all of my outlook data to the new machine also, which required messing with the infamous 'outlook.pst' file. This file can be found at "C:\Documents and Settings\Kyle Archer\Local Settings\Application Data\Microsoft\Outlook\". I found out that PST stands for 'Personal Store' according to Microsoft. Anyway, this monster file contains all your emails, events, contacts, notes, etc. It can get quite large and mine was appraoching a Gig. Even when you clean out your junk mail, delete stuff then remove your 'Deleted Items', it doesn't do m...

The Ole Village Greens Golf Course

Peez took me out to one of our old college favorites 2 weekends ago. The course is called THE VILLAGE GREENS and it resides in lovely Ozawkie, KS near Perry Lake. We played this course quite a bit in our later days in college because it was cheap and fun. All we had was Alvamar when we were at KU and she’s a little pricey for college kids. Anyway, it was humid and hot but good times. After, we stopped in Oskaloosa to watch the final round of the PGA at some local ‘downtown’ bar called Angie’s?

Simulating A Right-Click From The Keyboard

I have been doing quite a bit of LogMeIn (IT Reach and Rescue) lately and sometimes my mouse right-click does not work to get context menus. Therefore, if you ever have this issue, just select the icon or item you need and press [Shift] [F10]. I am sure Tim could have told me this, but he wasn't here :)

Kyle Archer

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