I recently got back from an EnGraph business trip to Newport, PA. I was visiting PCTA and helping them go live with our ParaPlan Pro software package. They had been hesitant to start using the software. Our software is mission critical and its implementation means somewhat 're-working' an organization's daily operations.
My point of this post is to say that once I got there and showed them all the features of ParaPlan and created some tools for them to merge into their existing operations...everything became wonderful. They really liked the software and all its capabilities.
I think this general sequence rings true for many situations surrounding people who are 'scared' of technology and change. I think it is our responsibility to SHOW everyone how cool the world is becoming.